Frequently Asked Questions
SHIPPING INFORMATION
Select a Question/Topic below to get help. If you can't find an answer to your question, email Customer Service or fill out an online form here.
WHAT ADDRESS SHOULD I ENTER IN THE BILLING INFORMATION SCREEN?
For credit card verification, you must enter the address exactly as it appears on your credit card statement.
HAS MY ORDER SHIPPED?
To see the shipment status of your order, please login to My Account and click Order History. Or, you can click on Order Status from the footer and enter your order number and email address.
HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
Orders shipping UPS Ground will generally arrive within 1-5 business days based on the delivery location. Most orders are processed and shipped within 24-48 hours of the order placement. Tracking numbers are provided day of shipment.
WHEN DO I NEED TO HAVE MY ORDER PLACED FOR EXPEDITED SHIPPING?
Next Day Air and 2nd-Day Air orders must be submitted by 2 PM EST to be shipped out the same day.
DO YOU SHIP TO MY COUNTRY?
We currently ship only to destinations within the United States (including Alaska and Hawaii). Unfortunately, we cannot ship orders to other countries, including Canada and Puerto Rico at this time.
WHEN WILL MY BACKORDER SHIP?
We make every attempt not to backorder items. In the instances where backorders do occur, Customer Service will be in contact with you. Your credit card is charged only for the items that ship. We do not store card information.
HOW DO I GET MY ORDER TRACKING INFORMATION?
To track your order, please login to My Account and click on Order History, or click on Order Status. Enter your order confirmation number and email address for your order in the fields provided, and click on the View Order button. If your order status is shipped, click on Track This Item under the item description. For further assistance, please call Customer Service at 877-865-1508, Monday through Friday, 8 AM-6 PM EST.
CAN I CHANGE MY SHIPPING ADDRESS?
You can change your ship-to addresses at any time by selecting the Login link in the upper right of the website or the My Account link in the website footer, and then selecting Manage Addresses from the menu on the left of the page. If you have already placed an order and wish to change the ship-to address for that order, contact Customer Service at 877-865-1508 Monday - Friday from 8 AM to 6 PM EST and we will make every attempt to modify the address before your order ships.
HOW DO YOU CALCULATE SHIPPING CHARGES?
Shipping charges are imported directly from UPS and are based on the weight and size of your order, as well as the ship-to address. All packages originate in Shelton, CT.
