Frequently Asked Questions
Order Information
Select a Question/Topic below to get help. If you can't find an answer to your question, email Customer Service or fill out an online form here.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your card will be charged on the day your order ships out of our warehouse. An authorization will be held on your card once you place your order.
HOW WILL THE CHARGE APPEAR ON MY CREDIT CARD?
The charge will appear on your credit card as: "Mrs. Meyer's Clean Day".
DO I HAVE TO PAY SALES TAX?
By law, we must charge sales tax in all states where we have a business presence.
WHERE CAN I FIND A COPY OF MY ORDER?
Please login to your account to access your order details and history or click on Order Status and enter your order number and email address to print a copy of your order.
HOW DO I ENTER A SHIPPING ADDRESS?
During the checkout process, check the 'Ship items to a different address' box. Then enter the new shipping address or if you have sent orders to the address previously, click on the 'Choose an Address from your Address Book' drop down box and select the correct address from the list
SHOULD I PUT SPACES OR DASHES IN THE CREDIT CARD NUMBER?
No, your card number should be entered as a continuous string of numbers.
WHY ARE YOU NOT ACCEPTING MY CREDIT CARD?
There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact our Customer Service Monday through Friday, 8 AM-6 PM EST, at 877-865-1508.
MY COUPON CODE ISN'T WORKING, WHAT SHOULD I DO?
If the coupon code you've entered is invalid, please check that the code was entered correctly and that your order has qualified for the promotion. Coupon codes are not case sensitive and will never contain spaces. Also, be sure to click the apply button on the payment page of the checkout process. Coupons must be applied to your order at checkout to qualify for a promotion; promotional discounts cannot be applied once the order has submitted. If you are still having difficulty, please contact Customer Service at 877-865-1508 Monday through Friday from 8 AM-6 PM EST.
HOW DO I START A NEW ORDER?
You can shop either by Shop Scent or Shop Product. To start a new order, simply add the items that you would like to purchase to your shopping basket. Please note, items will remain in your cart for 30 days, until you remove the items from your shopping basket, or until you clean your browser cache.
DO YOU SHIP TO MY COUNTRY?
We currently ship only to destinations within the United States (including Alaska and Hawaii. Unfortunately, we cannot ship orders to other countries, including Canada and Puerto Rico at this time.
IF I SELECT GIFT WRAP, WILL ALL OF THE ITEMS ON MY ORDER BE WRAPPED IN ONE BOX?
We will pack as many items as we can reasonably ship into one gift box. For larger orders, multiple gift boxes may be used to ensure all of the items on the order will be gift wrapped. In those instances, customers will only be charged one $4.99 gift wrap fee. Our Cleaning Gift Sets, Dorm Room Set and Variety Gift Set already include a gift box, so there is no need to request gift wrap.
