Frequently Asked Questions
RETURNS AND CANCELLATIONS
Select a Question/Topic below to get help. If you can't find an answer to your question, email Customer Service or fill out an online form here.
WHAT IS YOUR REFUND POLICY?
If you are dissatisfied for any reason with your order from MRSMEYERS.com, we will gladly make an exchange or refund your money on unused items within 60 days of your original receipt. Simply return the unused item(s) to us, specifying whether you'd like an exchange or a refund. We will promptly reship or refund your credit card. All sales are final on our limited-edition and discontinued products. For items purchased at stores, please contact the store where the purchase was made to review their refund policy.
HOW DO I CANCEL MY ORDER?
To cancel your order, please contact Customer Service at 877-865-1508 Monday through Friday or e-mail us at orders@mrsmeyers.com before 10 AM EST on the day you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be cancelled. However, we will make every effort to cancel your order provided that it has not entered the shipping process.
HOW DO I REQUEST A REFUND?
To obtain a refund for the Mrs. Meyers's Clean Day items you purchased online, please send an e-mail to orders@mrsmeyers.com with your request for a refund or an exchange within 60 days of your original purchase. All sales are final on our limited-edition and discontinued products. To request a refund by phone, please contact customer service Monday through Friday 8 AM-6 PM EST at 877-865-1508.
WHEN WILL THE CREDIT APPEAR ON MY CREDIT CARD?
If you are returning products, a refund credit will be applied to your credit card within 5 business days upon receipt of the returned products. If you are not returning products, the credit will be applied to your credit card within 3-5 business days after your request is approved by our Customer Service Department. However, it may take up to 10 business days for the credit to appear on your credit card.
